Refund policy
SkyShell FPV – Return and Refund Policy
At SkyShell FPV, we take pride in creating quality 3D-printed accessories for FPV pilots. We want our customers to be satisfied with every purchase.
14-Day Returns
We accept return requests within 14 days after delivery.
To qualify for a return, your item must be unused, in its original condition, and accompanied by proof of purchase.
Custom and Personalized Products
Items personalized specifically for a customer cannot be returned for a change of mind. Defective, damaged, or incorrect items remain eligible for an appropriate remedy.
Standard 3D-printed products, including items produced after an order is placed, are eligible for our 14-day return policy unless they are personalized.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us through our store’s Contact page as soon as possible. Include your order number and photos of the issue.
We will work with you to arrange a replacement or refund at no additional shipping cost when the problem is our responsibility.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns. SkyShell FPV covers return shipping for verified defective or incorrect items.
Please contact us before sending an item back so we can provide return instructions.
Refunds
Once we receive and inspect your eligible return, we will notify you of the outcome. Approved refunds will be issued to your original payment method, generally within 10 business days of approval. Your payment provider may take additional time to post the refund.
Original shipping charges are not refundable for change-of-mind returns.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order. Orders that have already shipped cannot be canceled, but eligible items may be returned under this policy.
Contact Us
For return or refund assistance, please use the Contact page on our SkyShell FPV website.
Nothing in this policy limits any rights customers have under applicable consumer protection laws.